Customer Success Manager

Background

An excellent opportunity to be a key team player in a very successful business providing first class technology services to SME and large Enterprise customers. With the opportunity to learn and develop in a fast paced organisation and help continually develop the services. The business has a culture of team work, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team.

Responsibilities

• Assist customers with contract and license renewals
• Develop trusted advisor relationships with key accounts and customers
• Develop a proactive contact management plan with clients
• Assist with client onboarding
• Look for opportunities to upsell and cross-sell within the current client base
• Fulfilment of small sales orders such as licenses and small desktop sales
• Develop initiatives to drive customer satisfaction and adoption of technologies
• Be the advocate for the client internally to resolve any queries
• Periodic reviews with customers to ensure client satisfaction
• Placing customer orders with various suppliers
• Keeping contacts and information up to date within CRM
• Call handling of general enquiries

Skills, Qualifications and Experience

• Strong communication skills
• Good relationship building skills
• Experience with the Office Suite including Word and Excel
• Previous sales or negotiation experience
• Excellent time management and organisation skills
• Strong customer service skills
• Collaborative and teamwork ethic
• Excellent attention to detail
• Proficient in written and spoken English

Beneficial experience, skills and background for the role:

• Good call answering and handling skills
• Problem solving skills
• Working with the technology sector
• Understanding of Microsoft Office licensing

Why Synergi?

Synergi is a leading Microsoft Gold Partner with specialist practice focus on collaboration, automation, security, insight and operations; based on the Microsoft 365, Office 365 and Dynamics 365 platforms.

We’re a dynamic, modern business with a focused and dynamic team who enjoy working together to deliver our customers a great experience but we also like to socialise and enjoy our great surroundings as a team.