Background
An excellent opportunity to be a key team player in a very successful business providing first class technology services to primarily SME customers. With the opportunity to learn and develop in a fast paced organisation and help continually develop the services. The business has a culture of team work, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team.
Responsibilities
- A varied role that combines the delivery of project migrations with proactive and reactive field support
- Planning and delivery of on-site installation services including Cloud and Hybrid migration projects
- Onsite proactive delivery – Performance of regular scheduled service and maintenance compliance checks for Managed Service Clients
- Reactive support – show Analytical approach to problem solving, responding to onsite incidents and returning services to an operational state
- Lead critical incident resolution including full system outages
- Provide high quality desktop, server and cloud platform support
- Demonstrate the ability to troubleshoot complex environments
- Provide clear advice and guidance to clients for improving their environments
- Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation
- Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party issues
- Ensure workload is managed to deliver the service within clearly defined SLAs
- Ensure accuracy and completion of data entry based on incidents and problems
- Some 24/7 on call cover maybe required
Education/Training
- Be able to show clear evidence of continual learning in your career to date
- Industry recognised accreditations beneficial e.g. – Microsoft MCP, VMware VCP, Cisco CCNA, Citrix CCP
