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Managed Service Consultant (Field & Remote)

Background

An excellent opportunity to be a key team player in a very successful business providing first class technology services to primarily SME customers. With the opportunity to learn and develop in a fast paced organisation and help continually develop the services. The business has a culture of team work, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team.

 

Responsibilities

  • A varied role that combines the delivery of project migrations with proactive and reactive field support
  • Planning and delivery of on-site installation services including Cloud and Hybrid migration projects
  • Onsite proactive delivery – Performance of regular scheduled service and maintenance compliance checks for Managed Service Clients
  • Reactive support – show Analytical approach to problem solving, responding to onsite incidents and returning services to an operational state
  • Lead critical incident resolution including full system outages
  • Provide high quality desktop, server and cloud platform support
  • Demonstrate the ability to troubleshoot complex environments
  • Provide clear advice and guidance to clients for improving their environments
  • Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation
  • Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party issues
  • Ensure workload is managed to deliver the service within clearly defined SLAs
  • Ensure accuracy and completion of data entry based on incidents and problems
  • Some 24/7 on call cover maybe required

Education/Training

  • Be able to show clear evidence of continual learning in your career to date
  • Industry recognised accreditations beneficial e.g. – Microsoft MCP, VMware VCP, Cisco CCNA, Citrix CCP

Skills Required

  • Possess a well-rounded skillset including implementation skills, remote support, onsite maintenance
  • Must have a proven track record of providing project implementations for at least 3 years prior
  • Strong written and excellent verbal communication skills
  • Ability to troubleshoot Windows desktop operating systems and Microsoft Office applications
  • Support Windows server operating systems and Exchange on premises environments
  • Complete understanding of Active Directory, Group Policies, DNS and DHCP
  • Strong knowledge of Anti-Virus, Anti-Ransomware and security best practices
  • In depth understanding of the Office 365 platform and security services
  • Good level of knowledge of Azure VMs, Firewall, Backup and Configuration
  • Ability to troubleshoot Virtualised on premise environments including Hyper-V and VMware
  • Knowledge of and ability to monitor and troubleshoot Cloud and on premises backup technologies
  • Good understanding of networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services
  • Understanding of the ITIL framework and basic principals
  • Good understanding of commercial aspects of service agreements

Beneficial:

  • Basic SQL Skills including backup, maintenance schedules and high level troubleshooting
  • Proven track record in similar role for a Managed Service Provider
  • Ability to deploy new services e.g. Office 365 migrations or Cloud server migrations
  • Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology
  • Experience of Virtual Desktop and virtualised applications using Citrix technology
  • ITIL Foundation or Practitioner accreditations
  • Experience of hardware deployments including Server and SAN technologies
  • Prior experience or qualification in PRINCE 2 Project Management

Think you've got what it takes?

We’re big on culture and finding the right fit so don’t be afraid to show us who you are. Complete the application form and we'll be in touch.

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