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Service Desk Analyst


An excellent opportunity to be a key team player in a very successful business providing first class technology services to primarily SME customers.

With the opportunity to learn and develop in a fast paced organisation and help continually develop the services.

The business has a culture of team work, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team.

Role Duties & Expectations

  • Provide 1st and some 2nd line technical support, answering support queries via phone, email & portal
  • Be seen as a trusted advisor on service issues    and be able to communicate at every level  within an organisation
  • Communicate with 3rd party providers    including hardware and application vendors to  resolve simple multi-party issues
  • Ensure workload is managed to deliver the  service within clearly defined SLAs
  • Assist with customer deployment projects  where required
  • Incident and problem management
  • Prioritising and managing several open  cases/mini projects at one time

Skills, Qualifications, & Experience

  • Proven track record of providing 1st – 2nd line service desk support for at least 2 years
  • Strong written and verbal communication skills
  • Ability to work on a high volume of incidents per day and rapidly escalate where appropriate
  • Ability to troubleshoot Windows desktop operating systems and Microsoft Office applications
  • Provide support for Windows Server operating systems and Exchange on premises environments
  • Good understanding of Active Directory, Group Policies, DNS and DHCP
  • Knowledge of Anti-Virus, Anti-Ransomware and security best practices
  • Knowledge of the Office 365 platform and security services
  • Troubleshooting experience for virtualised on premise environments
  • Knowledge of and ability to monitor and troubleshoot on premises and cloud based backup solutions
  • Experience of networking technologies with the ability to troubleshoot from desktop through to LAN

Package & Benefits

  • Very competitive salary
  • Pension
  • Unlimited holiday allowance
  • Birthday leave
  • 2 weeks immersive CPD (personal development) allocation
  • Free training provided for industry recognised certificates
  • Staff referral scheme, (earn £500 for successful placements)
  • Free fresh fruit – get your 5 a day on us!
  • Free onsite parking at head office

Why Synergi?

Synergi is a leading Microsoft Gold Partner with specialist practice focus on collaboration, automation, security, insight and operations; based on the Microsoft 365, Office 365 and Dynamics 365 platforms.

We’re a dynamic, modern business with a focused and agile team who enjoy working together to deliver our customers a great experience.  We’re proud of the fantastic culture within team Synergi. We host many social events and offer a number of perks that encourage a healthy work-life balance.

Think you've got what it takes?

We’re big on culture and finding the right fit so don’t be afraid to show us who you are. Complete the application form and we'll be in touch.

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