Service Desk Analyst

Background

An excellent opportunity to be a key team player in a very successful business providing first class technology services to primarily SME customers.

With the opportunity to learn and develop in a fast paced organisation and help continually develop the services.

The business has a culture of team work, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team.

Role Duties & Expectations

Provide 1st and some 2nd line technical support, answering support queries via phone, email & portal
Be seen as a trusted advisor on service issues and be able to communicate at every level within an organisation
Communicate with 3rd party providers including hardware and application vendors to resolve simple multi-party issues
Ensure workload is managed to deliver the service within clearly defined SLAs
Assist with customer deployment projects where required
Incident and problem management
Prioritising and managing several open cases/mini projects at one time

Skills, Qualifications, & Experience

Proven track record of providing 1st – 2nd line service desk support for at least 2 years
Strong written and verbal communication skills
Ability to work on a high volume of incidents per day and rapidly escalate where appropriate
Ability to troubleshoot Windows desktop operating systems and Microsoft Office applications
Provide support for Windows Server operating systems and Exchange on premises environments
Good understanding of Active Directory, Group Policies, DNS and DHCP
Knowledge of Anti-Virus, Anti-Ransomware and security best practices
Knowledge of the Office 365 platform and security services
Troubleshooting experience for virtualised on premise environments
Knowledge of and ability to monitor and troubleshoot on premises and cloud based backup solutions
Experience of networking technologies with the ability to troubleshoot from desktop through to LAN

Package & Benefits

Very competitive salary
Pension
Unlimited holiday allowance
Birthday leave
2 weeks immersive CPD (personal development) allocation
Free training provided for industry recognised certificates
Staff referral scheme, (earn £500 for successful placements)
Free fresh fruit – get your 5 a day on us!
Free onsite parking at head office

Why Synergi?

Synergi is a leading Microsoft Gold Partner with specialist practice focus on collaboration, automation, security, insight and operations; based on the Microsoft 365, Office 365 and Dynamics 365 platforms.

We’re a dynamic, modern business with a focused and agile team who enjoy working together to deliver our customers a great experience. We’re proud of the fantastic culture within team Synergi. We host many social events and offer a number of perks that encourage a healthy work-life balance.