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Dynamics 365 Field Service

Build customer trust by revolutionising your field teams' way of working.

Dynamics 365 Field Service

Dynamics Field Service will help you build trust with customers by proactively identifying issues, improving first-time fix rates with heads-up, hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts and increasing productivity and profits by optimising routes and assignments. You can even give your technicians complete customer and job data on their mobile devices, on and offline.

Keep customers informed and empowered with self-service portals, proactive updates, and real-time technician tracking.

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Proactive problem solving to increase customer satisfaction

Detect, diagnose, and solve problems with IoT and predictive technology—before your customers realise there’s an issue.  Automatically create and schedule your work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices. Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.

Automate, streamline and sychronise

Dynamics 365 Field Services gives you automated scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.  Your dispatchers can manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.  You can even streamline stock management and improve first-time fix rates by synchronising and tracking stock down to the truck level with real-time visibility.

Always on connectivity

Ensure on-time appointments by providing your technicians with real-time data on their mobile devices, and a more personalised service by giving them a 360-degree view of your customers.   Complete service visits regardless of limited mobile reception or internet access with fully-featured offline modes, geofencing, and push notifications. Easily access work orders and collaborate with your field team by seamlessly integrating data and collaboration tools.

Build customer trust

Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information. Provide your customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities with real-time technician location tracking and automated voice and text appointment reminders. You can also send personalised surveys immediately after service calls with Microsoft Forms Pro—included with Dynamics 365 Field Service.

What can Dynamics 365 Field Service do for me?

  • Become more proactive and efficient.
  • Optimise your resources.
  • Streamline your technicians’ workflow.
  • Create effortless service experiences and send surveys post appointment.
  • state-of-the-art technology such as mixed reality video calling, annotations, and file sharing—allowing them to solve problems correctly the first time.

By far the best system when it comes to invoicing. We integrated data from Salesforce, Basware and so on into D365. The ease of integration with Azure business events is an added advantage. We were able to use the oData and DMF interfaces of Dynamics for our projects.

Easy to use, does not need extensive training for a not so tech savvy user , the layout of things is pretty nice

I like it a lot because it is very easy to use. All team members see the status of each sales prospect in my company. I find it very useful

There are so many features and apps for this product. Pretty much anything you can dream up they have it or you can create it

Dynamcis implements a convenient user interface that is easy to use without prior familiarization. I love how well integration with Outlook and many other programs works

Dynamics has been a very positive experience for us. It has become the lifeblood of our finance and operations departments

Dynamics allowed me to integrate the billing, inventory, payroll, tax and even customer service modules. I truly consider it an indispensable tool when you want to run a business properly


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