Unlocking Efficiency, Compliance and Service Delivery through Smarter Automation

Across the UK, local authorities are being asked to do more with less. Rising citizen expectations, increased regulatory demands and constrained budgets are placing pressure on councils to modernise how services are delivered and how internal operations are run.

While cloud adoption and digital strategy roadmaps are already in motion for many, legacy systems and paper-based processes still slow down day-to-day tasks. This leads to delays for residents and adds extra pressure on already stretched teams.

Low-code automation is increasingly becoming a practical solution. It provides councils with a more flexible and scalable approach to digitising services and streamlining operations, eliminating the need to rely solely on overburdened IT teams or invest in large, complex technology projects.

The Pressure Facing UK Local Authorities

Local government teams across the UK are navigating:

-Ageing infrastructure that is costly to maintain and difficult to integrate

-Budget reductions and resourcing challenges that limit internal capacity

-Regulatory and reporting pressures, particularly in areas like social services, procurement and environmental compliance

-High expectations from citizens for faster, digital-first services

These challenges require more than just new systems. They need a new way of working.

Legacy Systems Are Slowing Progress many councils still rely on disconnected applications, spreadsheets and paper-heavy processes for core tasks such as:

-Approvals and service escalations

-Procurement and financial workflows

-Planning, building control and public records management

-Freedom of Information (FOI) responses

-Internal audits and policy tracking

-This fragmentation creates delays, makes reporting harder and limits the ability to adapt quickly to change.

Why Low-Code and AI Makes Sense for Councils

Low-code platforms allow councils to design and deploy digital processes far more quickly than traditional development methods. With simple, visual tools, teams can automate repetitive tasks, improve visibility and ensure compliance. All of this can be done without overhauling core systems or relying heavily on technical resources.

New capabilities such as AI are making this even more powerful. With Nintex AI, councils can automatically generate workflows, classify content, surface insights and speed up decision-making, giving both service teams and leadership better access to the data they need.

ICT managers and digital teams benefit from faster implementation, reduced reliance on development capacity and a more cost-effective model for change.

Meanwhile, operational and transformation leads gain the ability to work more collaboratively with service teams, roll out process improvements more easily and ensure greater consistency across departments.

Use Cases Already Driving Impact

Councils across the UK are using platforms like Nintex to:

-Automate inspection and compliance reporting in areas such as environmental health and building safety.

-Streamline procurement and purchase order workflows with clear approval paths and audit visibility.

-Digitise citizen-facing services like permit requests, complaints and licence renewals.

-Replace email-based handoffs with structured, trackable processes.

What It Means for Councils and Communities

Replacing manual processes with digital workflows helps councils:

-Free up staff time for more meaningful work

-Improve data quality and turnaround times

-Gain real-time visibility into operations

-Respond faster to citizen and compliance requests

-Deliver better services without increasing headcount or cost

Finance and procurement teams also benefit through improved oversight, greater control over spend and more transparent reporting.

Getting Started with Synergi and Nintex

We know transformation does not happen overnight, especially in the public sector. That is why Synergi and Nintex help councils take a practical, phased approach to modernisation using low-code automation and AI-driven capabilities.

Whether you are identifying process gaps, planning to reduce reliance on legacy tools, or looking to accelerate an in-flight initiative, we are here to support you. As a Nintex Premier Partner Synergi’s cloud & AI practice Agiliti is perfectly positioned to help UK councils to map, streamline and automate processes to see tangible results.

What’s next?

Join our upcoming webinar to explore how councils across the UK are modernising operations, improving service delivery and building long-term resilience with low-code and AI. We will share practical use cases, success stories and tips for getting started. Register here.