Managed Services (IT Support 2.0)

An innovative, end-to-end service from Synergi that provides either a fully outsourced model or a co-managed approach.

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Innovation, agility and effectiveness

Our new and innovative Synergi Managed Service delivers a more agile and effective solution for your business using either a full outsourced model or a co-managed approach. The co-managed service utilises the best skills of your internal people working collaboratively with our team to deliver the right services to keep your business running. The service combines highly effective ticket and SLA management with automation and shared service toolkits to deliver complete flexibility, allowing us to customise the service around your needs.

Intelligent service delivery

Monitoring of critical servers, services and applications provides advanced diagnostic capabilities and increases service uptime performance.
Clear service schedule and SLA agreement with reporting and dashboards covering the Synergi service and your inhouse team performance where appropriate. Service reviews ensure you are getting the right levels of service at the right value.
An integrated shared service toolkit provides us and your teams access to the best tools for ticket management, remote access, documentation, advanced diagnostics and security management.
Continuous optimisation is driven through regular service reviews with analysis of the environment, ticket information and our combined expertise supporting your technology decision making.

Managed Service desk and field analysts

A customised service from a highly skilled team delivering Line 1 through to Line 3 service desk provision for your end-users and in house IT teams. The reactive field service team will manage critical on-site incidents with both teams providing a response in line with an SLA that suits your business need. Additional service elements include access to onsite technical analysts on a prescheduled basis at a level appropriate to support your needs.

Service monitoring and management

The team monitors all your cloud-based and on-premise servers, applications, hardware, and core systems to drive effective service delivery. In addition, the team regularly reviews the service packs and health status of the services we protect, deploying your patch updates for you across servers and end-user devices.

Data security, networks and backup

Network, backup, and security monitoring is critical whether your service is cloud-based, hybrid or on-premise, so when incidents are detected through our advanced monitoring, the Synergi managed service team will be able to rapidly respond. We can deliver regular assessments of your security technology and evaluate your end-users cybersecurity knowledge.

Technology deployment

We perform a continued evaluation of the latest technologies to drive effective solutions for our clients. Whether you are already fully in the Cloud, on that journey or have adopted a Hybrid approach, we will be there to deliver an effective migration and refresh strategy ensuring you have a good understanding of the latest technology you can benefit from.

Strategy and planning

Access to a team of highly skilled solution experts across all fields from applications, platforms, and security to provide guidance at the level appropriate to support the needs of your in-house team and users. Access to new technology innovation will drive efficiency and help your business focus and remain competitive.

Explore our Managed Services partners

Our strategic partnerships are important to us, we want to ensure we can provide the very best, and very latest in advanced security protection and disaster recovery.