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Co-managed IT Services

An innovative, end-to-end service from Synergi that provides either a fully outsourced model or a co-managed approach.

What is a Co-managed IT Service?

The co-managed IT service from Synergi is customised to fit any organisation's exact needs. The approach is shaped around the in-house IT team to create one seamless experience for the business and to ensure there are no gaps. This service is based on principles to support and develop the in-house team capability alongside the Synergi resources. A co-managed approach provides everything from simple triage, service requests and first-line services to highly complex 2nd and 3rd line customised services. In addition, on-site consultancy can be added to supplement any physical resource.

Why choose a Co-managed IT Service?

Why team Synergi?

You will be working with a team of highly skilled and qualified IT experts, vetted to some of the highest levels in security. When working as a co-managed service the Synergi team benefit from the existing inhouse IT team’s knowledge around site specifics, whilst the inhouse team benefit from the wider technology experience and depth of resources available from Synergi. We can help manage the inhouse resource if required and work alongside the senior exec and IT team for strategy and roadmap discussions.

Our team deliver great results

Once again Andrew solves my problem in less than ten minutes. A clear, helpful and knowledgeable voice on the other end of the phone; Andrew is an asset to your team!

Joseph, Professional Services

Michael was really knowledgeable and helpful and sorted the problem quickly once in touch.

Jan, Financial Services

This task was a bit of lengthy one and involved many individuals from our office. The Synergi team fitted remediation work in around each individual staff member. They figured out the best way to do it that had minimal impact and down time for our staff.

Tracey, Energy Sector & Service Provider

Excellent and quick response and resolution to my issue well done.

Andy, Manufacturing

The support, patience and help from Andrew & Ben were invaluable to me. Nothing was a problem for them!

Gillian, Financial Services

Excellent service as always.

Paul, Manufacturing

Always a pleasure speaking to Synergi, they always resolve any issues I have, thanks so much.

Leanne, Health, June 2023

Mitchell is a pleasure to work with, enthusiastic, very knowledgeable and responsive in every interaction.

Craig, Banking, June 2023

Great communication, if the main contact wasn't available to sort, another member of the team had been briefed to manage and action anything that was needed.

Tracey, Energy, June 2023

Fast and efficient service, as always!

Jan, Banking, August 2023

Daniel was fantastic, very helpful and very quick response. He went above and beyond what I expected

Justine, Charity, August 2023

Excellent response, brilliant help and fantastically helpful

Becky, Distribution, August 2023

Matt dealt with my problem end to end, there were a number of aspects to it that he tackled well and I got the resolution I needed. He is always bright and bubbly too. Whenever Matt helps I know I'm in safe hands

Kayleigh, Healthcare, Septmeber 2023

Spoke to Matt, he was so helpful and patient, a pleasure to deal with, I'm not great with IT, all sorted out efficiently and quickly

Gillian, Finance Industry, September 2023

Harold responded very fast and resolved the issue within minutes, very professional and a pleasure to deal with. Thanks again Harold

Mark, Security Industry, September 2023

I’m literally hopeless when it comes to tech issues. Your guys are always patient and always get me up and running again

Barry, Distribution, October 2023

Very polite, prompt and efficient

Catherine, Healthcare, October 2023

Thanks to Dan for responding and sorting my request so quickly

Anne, Healthcare, October 2023

I pressed the send button and within 2 minutes it was done - amazing!

Andy, Healthcare, January 2024

Fab service from Andrew. He got the Datto Agent installed ASAP so certain policies can be applied prior to the work starting on this new Server sometime this week

Andrew, Technology Sector, January 2024

Andrew realised fairly quickly I was logging in with the wrong credentials for my admin account and dealt with my issue straight away

Tracey, Energy Sector, March 2024

Matt is a great member of your support team. Always helpful, knowledgeable and approachable

Mike, Foundation, March 2024

Super friendly and helpful - thank you!

Megan, Health Industry, March 2024

New Graphs co-managed services-Co-managed IT Services

Explore our Managed Services

Our new and innovative Synergi Managed Service delivers a more agile and effective solution for your business using either a full outsourced model or a co-managed approach.

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