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Paul Burns

Chief Technology Officer

Paul has spent over 25 years working in the technology sector and the last 10 years in senior management positions. As CTO his focus is on driving customer success through technology and service innovation. Paul enjoys spending time working with clients across the UK on their technology strategy whilst developing in-house technical sales competency, product solution development and managing supplier relationships. Paul has been an active member of numerous advisory councils over the past 8 years and has held a seat on Microsoft's UK & Global Advisory Councils. Paul's passions include running, hiking and skateboarding (and yes, he is too old for the last one!)

Tell us how your career in technology began...
I began my career as a computer programmer working with COBOL 74 and COBOL 85, after a couple of years transitioning into FoxPro and finally moving out of software development

Which technology trend should we look out for in 2024?
AI is clearly the most talked about, so this is an area you should make sure you understand both the benefits and risks as it will become a key part of modern work in the next few years

Describe Synergi's culture in 3 words
Empowering, Supportive and Caring

What is one key takeaway you'd give readers regarding technology?
When analysing any new technology make sure the business benefits are fully understood – why are you investing in X over Y and what are the real business benefits?

Who has been an inspiration in your career?
There are many great technology leaders, but for me Austin McChord stands out for creating a brilliant technology and growing a business in Datto that truly looked after its staff, had a fantastic culture and customer focus

In your own words what makes Synergi different?
Our end-to-end technology capability stands us apart, but more importantly our approach and people, our attention to customer service being second to none

Tell us a highlight of your career so far?
Developing and growing a very successful Managed Service team at Synergi that has delivered outstanding CSAT results (Customer Satisfaction)

What would your last meal be?
Easy one to answer a Jaal Jhul Murgh Curry from my local restaurant and a bottle of Gewürztraminer (Alsace wine)

What keeps you awake at night?
Everything, but mainly either my wife or the cat snoring (sometimes both!)

Tell us your favourite movie quote...
”Do or do not, there is no Try!”

Connect with Paul:

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Cyber Essentials Certified Plus

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Microsoft Solutions Partner

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2021

Nintex Partner Award for Customer Success (EMEA)

2020

Nintex Partner Award for Business Transformation

2019

Regional Spotlight Nintex Partner Award

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UK Nintex Premier Partner

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Crown Commercial Service

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Sophos Gold Partner

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Datto Blue Diamond Partner

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Yubico Gold Partner

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