So what is an MSP?
An MSP (Managed Service Provider) describes the business model that supports the delivery of managed services. They will provide an end to end service in some cases or be a specialist provider in one area only e.g. security or disaster recovery. Any good MSP will utilise state of the art tools to deliver the services including the basics of a PSA (Professional Services Automation) and ITSM (IT Service Management) solution along with RMM (Remote Monitoring and Management) and a host of connected 3rd party toolkits. This is a complex area picking the right solutions and achieving the automation levels required to deliver an efficient and effective service. When selecting an MSP it is always advisable to review the toolkits and services they utilise to ensure they are using marketing leading technology.