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Managed Services

An innovative, end-to-end service from Synergi that provides either a fully outsourced model or a co-managed approach.

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Managed IT Services

Innovative and end-to-end Managed IT Services from Synergi delivered either as a fully outsourced model or through a co-managed approach. The co-managed service utilises the best skills of your internal people working collaboratively with our team to deliver the right services to keep your business running. The service combines highly effective ticket and SLA management with automation and shared service toolkits to deliver complete flexibility, allowing us to customise the service around your needs.

What are Managed IT Services?

Managed IT services involve outsourcing part or all of your IT operations to a provider who handles day-to-day support, monitoring, maintenance and service delivery under an agreed SLA. The aim is consistent performance, reduced downtime, and predictable service costs.

Our new and innovative Synergi Managed IT Services deliver a more agile and effective solution for your business using either a full outsourced model or a co-managed approach.  The co-managed IT service utilises the best skills of your internal people working collaboratively with our team to deliver the right services to keep your business running.  The service combines highly effective ticket and SLA management with automation and shared service toolkits to deliver complete flexibility, allowing us to customise the service around your needs.

What Managed IT Services Include

Monitoring of critical servers, services and applications provides advanced diagnostic capabilities and increases service uptime performance enabling proactive managed IT support.
Clear service schedule and SLA agreement with reporting and dashboards covering the Synergi service and your inhouse team performance where appropriate. Service reviews ensure you are getting the right levels of service at the right value.
An integrated shared service toolkit provides us and your teams access to ticket management, remote IT support tools, documentation, advanced diagnostics and security management.
Continuous optimisation is driven through regular service reviews with analysis of the environment, ticket information and our combined expertise supporting your technology decision making.

Managed Service desk and field analysts

A customised service from a highly skilled team delivering Line 1 through to Line 3 service desk provision for your end-users and in house IT teams.  The reactive field service team will manage critical on-site incidents with both teams providing a response in line with an SLA that suits your business need.  Additional service elements include access to onsite technical analysts on a prescheduled basis, at the level required to support your operations as part of your managed IT support service.

Service monitoring and management

The team monitors all your cloud-based and on-premise servers, applications, hardware, and core systems to drive effective service delivery. In addition, the team regularly reviews the service packs and health status of the services we protect, deploying your patch updates for you across servers and end-user devices.

Data security, networks and backup

Network, backup, and security monitoring is critical whether your service is cloud-based, hybrid or on-premise. So, when incidents are detected through our advanced monitoring, the Synergi managed service team responds rapidly.  We can deliver regular assessments of your security technology and evaluate your end-users cybersecurity knowledge.

Technology deployment

We perform a continued evaluation of the latest technologies to drive effective solutions for our clients. Whether you are already fully in the Cloud, on that journey or have adopted a Hybrid approach, we will be there to deliver an effective migration and refresh strategy as your managed service provider. We ensure that you have a strong understanding of the latest technology you can benefit from.

Strategy and planning

Access to a team of highly skilled solution experts across all fields from applications, platforms, and security to provide guidance at the level appropriate to support the needs of your in-house team and users. Access to new technology innovation will drive efficiency and help your business focus and remain competitive.

Sentri CSAT-Co-managed IT Services

Explore our Managed Services partners

Our strategic partnerships are important to us, we want to ensure we can provide the very best, and very latest in advanced security protection and disaster recovery.

Sophos

Award-winning cybersecurity including anti-ransomware, threat management, cloud security, anti-phishing and more.

Find out more about Sophos

Datto

Best in class disaster recovery, back up and networking technologies

Find out more about Datto

Yubico

Forget stolen log-ins. Go passwordless and transform your authentication process.

Find out more about Yubico

This project was done extremely quick in line with holidays, but with great quality. It was so well looked after, you were happy to answer questions and also helped me through my first renewal. It was a seamless project. Thanks Again

Lewis, Engineering Sector

Excellent Service from Darren as he tried to help in fixing the Virtual Machine that had the issue which I really appreciate. Top bloke and look forward to working with him in the future.

Andrew, Distribution Sector

Synergi pointed out an obvious user error that I was oblivious too. An expedient service with a polite call and immediate remediation.

Andy, Finance Sector

Super fast response & problem sorted immediately.

Garry, Security Sector

A short notice request from me and the team delivered about and beyond.

Rupert, Finance Sector

What you gain from managed IT services

Benefits of managed IT services include reducing the operational load on internal teams and giving predictable support backed by clear SLAs.

Transparent Pricing

Clear monthly costs linked to a defined service scope, making budgeting straightforward.

Reduced Downtime

Less downtime through continuous monitoring, patching and scheduled maintenance rather than reactive fixes.

Increased Expertise

Access to additional capability when needed, instead of recruiting or stretching internal teams.

Secured Environment

Security is strengthened through monitoring and incident response, supported by a recognised managed security service provider.

Microsoft Experts

Access to Microsoft expertise and cloud guidance from a managed service provider, without needing to build the skills in-house.

Managed IT services FAQs

Why would an organisation need managed IT services?: Managed IT services support internal IT teams by taking responsibility for monitoring, maintenance and incident response. This reduces downtime, keeps systems updated and removes the burden of day-to-day support from internal resources.

What is the difference between IT support and managed IT support?: IT support typically handles issues as they happen. Managed IT support includes ongoing monitoring, patching, maintenance and documentation under an agreed SLA, so performance and availability are managed rather than reacted to.

What are co-managed IT services?: Co-managed IT services combine your internal IT capability with the capacity and tooling of an external provider. You retain control, while gaining access to additional skills and resources when needed.

How do I choose a managed service provider?: Look for a managed service provider that offers clear SLAs, regular reporting and the ability to monitor and maintain systems proactively. Visibility of tickets and performance should be included as standard. At Synergi, we provide this through shared dashboards and structured service reviews.