1: Out of date or non-compliant documentation
When there are no clear guidelines of where to store information organisations can find themselves with disparate, duplicated, out-dated, and non-compliant documentation. This is poor business practice as it can create inefficiency within processes, reduce cohesion and consistency in delivery, and could even result in non-compliancy fines. The non-compliancy and non-standard formatting of this documentation is further complicated by its scattered storage, leading to a lack of content and process ownership.
Promapp is a complete business mapping tool that works to centralise disparate information and create a single source of truth. Users can collaborate using real-time feedback, encouraging continuous improvement of content. With regards to compliancy, automated changelogs, RACI table updates, and stakeholder email notifications all serve to increase process auditability.
2: Documented processes that are difficult to manage and keep up to date
The days of static procedure manuals should be over and yet often aren’t. These static documents leave themselves at risk of becoming outdated, redundant and ignored. Nintex Promapp offers simple, highly visual tools through which users can map, edit, and approve business processes. Users can customise their own personal dashboard highlighting the processes that are relevant to them and avoiding information overload. Users are initially presented only with those processes they participate in or have ownership for and are notified of any changes to those processes.
3: Inefficiencies and duplication of work
An issue that arises out of the lack of centralisation of documentation or process information is the duplication of existing work. Staff who aren’t aware of work that already exists spend unnecessary time either duplicating work or creating workarounds. When this duplication or alteration occurs, processes begin to diverge between departments creating issues surrounding brand management violations and spreading of bad practice.
By offering a centralised area for processes, policies, and related documentation, Promapp reduces the risk of duplication of work and fosters a single version of the truth. This saves time, improves efficiency and unites not only business processes but brand messaging.