Time and time again the same challenges arise: A lack of visibility into processes, disparate process documents, overly complicated processes, outdated processes and process documentation, and poor governance making for complicated auditing. These inefficiencies can create a major productivity drain that disengages teams and is therefore of great concern to organisations of all sizes and structures.
We've supported many organisations in overcoming these challenges and striving for process excellence. Process excellence is achieved by investing in process automation and process mapping tools (that can support visibility into processes and digitisation of repetitive processes) alongside an organisational culture of continuous process improvement.
So how can process mapping help and what do you need to know about it?