Manual data collection slows productivity and accuracy
The process of managing employee and payroll data for the organisation’s full-time, part-time and volunteer staff was manual and cumbersome. RDS crew members (many of whom have primary employment in other fields), logged their hours at the fire station, on paper, which was then input into a spreadsheet and used to determine pay calculations along with call-out fees, bank holiday payments, etc. This paper-based and manual payroll process was replicated, with some variation, across all 274 stations in Scotland, generating over 3000 spreadsheets that need to be tracked, updated and verified, resulting in a time-consuming and frustrating process for everyone. SFRS desperately needed a digitised solution to streamline and improve the process, making it more efficient and freeing up time spent working on the process and responding to queries about pay.
SFRS was already using Nintex for its community safety enforcement and community engagement processes, and knew the Nintex Platform on Office 365 could provide a solution. They were also keen to ensure any solution aligned with their move towards mobile cloud solutions.